Automated interest tracking
In the hospitality industry we have learnt that by understanding more about guests’ wants, interests and needs, we have a greater ability to predict their behavior and provide them with the most personalised and unique stay.
Connectivity within the hospitality industry
As the most connected customer relationship management (CRM) solution in the hospitality industry, Cendyn works hard to continue to innovate, evolve and partner with other leaders in the industry. Piers Hughes, Cendyn’s Chief Information Officer shares his insights with us on how those integrations lay the foundations to data insight for CRM and how they enable Cendyn to continue to evolve alongside the changing landscape of the hospitality industry.