Cendyn Ovations Update: COVID-19 + Frequently Asked Questions

Cendyn Ovations Update: COVID-19 + Frequently Asked Questions

We understand that there is a significant amount of uncertainty across the globe as our industry, amongst others, have been significantly impacted by the ongoing spread of novel coronavirus, COVID-19.  At Cendyn Ovations, we want our customers to know that we are here to support them no matter what.

We’re committed to providing our customers with the guidance they need during this time of uncertainty, and we will continue to deliver high-quality and reliable service to everyone. Our account management and support teams are here whenever needed, and our resources will be updated regularly with content to help you navigate this difficult time.

In efforts to ensure our employees are safe, we are working from home until May 1st. However our Account Managers are still available to provide daily support, so do not hesitate to reach out for additional information that is not found below.

Frequently asked questions – for customers:

How can I get updates on COVID-19 from Cendyn Ovations?

We will share updates with all customers via our Account Management and Support teams. If you have any questions or concerns regarding your account and the effect of COVID-19, please contact your Account Manager. We are here for our customers and will do everything in our power to support them.

Will my services be impacted?

We have put in place procedures to ensure that, as our employees are working from home, there will be very little disruption to our services at Cendyn Ovations.

Will I still be able to speak with my Account Manager?

There will be no disruption to our communication services at Cendyn Ovations. Your Account Managers will be available as usual and reachable via the same channels.

Will I get notified about event cancellations?

Account Managers are closely monitoring concerts and events that are canceled or postponed in order to update Ovations with the most current information. For questions regarding a specific order, please reach out to your Account Manager.