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In today’s heavily regulated business environment, dealing with an internal audit of your ticket management program is a necessary evil. Yes, they are painful, and the requirements do not always match the real world of tickets, but here are a few tips to turn the process into a positive:
- Have an Executive Sponsor of the ticket program – This is the most important thing that you can do. With a C-Level Executive or Corporate Controller backing your procedures, resistance to providing compliance information from ticket requesters will drastically diminish.
- Have well documented policies & procedures – Communicate them broadly and keep the exceptions to a minimum.
- Record each step meticulously as it happens – This can be done via spreadsheets, email and/or a ticket management solution. It should be done in real-time. Date/time stamps are invaluable to avoid discrepancies from a compliance perspective. If you try to piece together information after-the-fact, you are setting yourself up for failure.
- Do quarterly reviews with your C-Level Sponsor – Your Executive Sponsor will respect your efforts and give you constructive feedback. Four of these meetings will set you up for success for the once a year internal audit.
- Audit your inventory regularly – Have a set audit schedule (i.e. quarterly) and make sure the results are verified by someone not associated day-to-day with the ticket program. Independent verification will be viewed positively during the internal program audit.
With these processes in place, along with our internal compliance procedures, we are confident that you will be audit ready every time. Take a look at Cendyn Ovation’s compliance features and benefits here, and feel free to reach out to Ovations@cendyn.com for more information.