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Procurement. Compliance. Sales. Shipping. These are just a few of the departments, or stakeholders, which are critical for a successful strategic Corporate Ticket Management software implementation. They are important in maximizing the best use of tickets and ensure corporate goals and objectives are met. A well-defined and comprehensive implementation plan, along with a thorough execution, is key to adoption and buy-in.
A critical implementation plan element, and often an overlooked one, is change management. In larger companies new software solution rollouts often cost hundreds of thousands dollars and require hundreds of employee hours, so adoption and acceptance are key indicators for success. Dedicating effort to change management on the front end will result in a smooth transition and increase adoption rates.
The following are key elements of change management to consider for a successful Corporate Ticket Management implementation:
Secure an Internal Champion
Our experience tells us that having a top level internal champion for this project, your ticket program will have credibility and convey to employees that this program is critical to the company’s goals and objectives. Identifying and involving this person from the very beginning will give them the knowledge and awareness needed for them to be effective.
Assign a Project Manager
Managing the implementation process can be complicated and time consuming.
Assigning a seasoned project manager will ensure your program follows proper company implementation procedures, including sign-off requirements from internal departments such as Compliance and IT Security. In addition, the project manager will coordinate developing a training program which is essential for educating employees about the ticket program and the use of the ticket program software.
Include Stakeholders
To create a sense of ownership and buy-in, include stakeholders from each touch point of the ticket management lifecycle. They will also be instrumental in helping to develop program policies and defining their responsibilities. From there you can establish benchmarks and minimum service level requirements; thus, making your ticket program run smoothly.
Align Program Goals and Objectives with Corporate Goals and Objectives
By clearly defining your ticket program goals and objectives to support overall corporate goals and objectives will ensure tickets are used for the best purpose. Tickets are assets of the company and should be strategically used to affect the bottom-line.
Create a Corporate Ticket Program Policy
By creating a formal ticket program policy, employees will understand the proper use of tickets and the necessary documentation needed to comply with regulations, tax and audit. The ticket program policy should include usage priorities and how those usage priorities support corporate goals and objectives.
Develop a Training Program
As with all new software rollouts, proper training is key for early adoption and positive results. Employees need to understand the purpose of your ticket program and why obtaining entertainment is data will better the company.
By applying these change management elements to your corporate ticket management software implementation, your employees will have a better user experience. With a better user experience there is greater adoption and acceptance which defines a successful implementation.